FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new home goods arrive safely and promptly at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays). Since home goods can range from durable textiles to delicate decorative pieces, we take extra time to thoroughly inspect, neatly wrap, and securely pack every single item to guarantee a pristine arrival. You will receive a tracking confirmation email as soon as your package leaves our facility.

Q: Can I track my package? A: Absolutely! Once your package ships, we will send you an email containing a tracking number and a link so you can follow your order's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, item selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & FRAGILE BREAKAGE POLICY

Q: What is your return and exchange policy? A: We want you to absolutely fall in love with your new home setup! If a product doesn't fit your space exactly how you imagined, you can return your items within 30 days of delivery for a full refund. For safety, hygiene, and resale reasons, all returned home items must be completely unused, unwashed, unaltered, and returned in their original packaging with all product labels fully intact.

Q: My order arrived damaged or broken. What should I do? A: We wrap all fragile items with protective bubble cushioning and sturdy outer boxes, but rough transit handling can occasionally happen. Please do not worry, your purchase is 100% covered. Take a quick photo of the damaged items showing the defect along with the shipping label on the box, and contact us immediately at [Your Support Email]. We will arrange a free replacement or issue a full refund right away.

PRODUCT & CARE GUIDELINES

Q: Where can I find specific dimensions or material details for your products? A: To help you find the perfect fit for your shelves, tables, or counters, we provide detailed product dimensions, weight limits, and material descriptions on every individual product page. Please review these details carefully before ordering.

Q: How do I clean and maintain my DovrenPeak home goods? A: To preserve the premium finish and prolong the lifespan of your items, we recommend following the specific care instructions enclosed in the packaging or detailed on the product page. For general wooden, ceramic, or glass items, gently wiping with a soft, damp microfiber cloth is highly recommended. Avoid using harsh chemical cleaners that may strip away protective coatings.